Terms And Conditions

Booking Terms & Conditions

Customers should remove all personal belongings, money and other significant items from their vehicle prior to any type of detailing.
Child seats will NOT be removed by Imprezive Fine Auto Detailing & Tint. If customer wants that area detailed child seats must be removed by owner.
Imprezive Fine Auto Detailing & Tint will not accept any liability for any loss or damage to any personal property including the vehicle being serviced, any belongings contained inside or outside of the vehicle or to the location of service. Assure that your vehicle is being serviced in a lawful and safe area and if you feel otherwise please communicate your concerns with your detailer.
All vehicles are cleaned at the customers own risk and must be able to withstand normal cleaning processes.
Our detailing times are an estimate only. Each vehicle is different and may require more or less time to fulfill the detailing type.
Whilst every effort will be made to keep regular bookings to the same day and time each week, sometimes it may be necessary to make changes but we will endeavor to communicate the changes prior to arrival.
We reserve the right to take a debit or credit card details to secure the booking. Debit/Credit cards shall be processed by Square secure payment processing.
We reserve the right to alter or move a booking in line with staffing levels and/or weather conditions and /or machinery or equipment failure.
All vehicles are cleaned at the customers own risk
All orders placed require address, phone number, email, package, and vehicle information. Service requests are not guaranteed at time of booking and may be cancelled at anytime at the sole discretion of Imprezive Fine Auto Detailing & Tint. Imprezive Fine Auto Detailing & Tint reserves the right to refuse service to anyone.
Imprezive Fine Auto Detailing & Tint reserves the right to refuse or deny customer demands above and beyond the booked detailing.
Imprezive Fine Auto Detailing & Tint will not tolerate any verbal or physical abuse towards any of its staff under any circumstances and will take the relevant actions should any such behaviors be encountered.
Imprezive Fine Auto Detailing & Tint Reserves the right to make changes to price due to conditions of vehicle.

Pricing Terms & Conditions

Imprezive Fine Auto Detailing & Tint reserve the right to charge an hourly rate of $25 (or proportion thereof) for any work that is not within the boundaries of the booking.
Imprezive Fine Auto Detailing & Tint reserve the right to charge a minimum of $50 Pet Hair Fee for excessive hair.
A $100 surcharge will be applied to all jobs that involve urine, vomit, blood, feces, or other hazardous materials.
At this time our prices are based on detailing package type or A La Carte and type of vehicle.

Cancellation Terms & Conditions

We require 24 hours notice to cancel any booking/detailing service.
Imprezive Fine Auto Detailing & Tint reserve the right to take full payment if a booking is cancelled on the day without prior agreement.
Imprezive Fine Auto Detailing & Tint reserves the right to alter or amend a booking time/date without penalty but wherever possible will let the customer know.
Imprezive Fine Auto Detailing & Tint reserves the right to alter a booking or move a booking in accordance to its staff levels, weather conditions and/or equipment failure without penalty to the company.
Failure to be present without prior agreement at the time and location of the ordered service will result in the full value of the service being charged.

Service Guarantee

If there is probable and clear cause that the service technician did not fulfill the package as ordered or there is clear evidence of poor craftsmanship, we will at our cost refund or redo the uncompleted or unsatisfactory portion of the service.
Cleaning the vehicle personally or professionally after the initial service without authorization from without prior agreement voids our Service Guarantee. Redos, refunds, or reimbursements will not be made after any unauthorized cleaning.
Failure to disclose at the time of booking any conditional issues that involve heavy stains, foul odors, human or animal biological waste, mold, mildew, chemical spills, chemical overspray or any other hazardous materials voids our service guarantee. No refunds, redos, or any additional work will be performed outside of the original package or estimate.
Some issues may require services beyond those you ordered. Refusing the services recommended by customer service or your on-site technician may invalidate the service guarantee.
Only services included in your order and additional services authorized by Imprezive Fine Auto Detailing & Tint are covered under our service guarantee. Any services not authorized by Imprezive Fine Auto Detailing & Tint are at customer’s own risk.
Payment is due at the completion of your service. Refusal or failure to pay for your service invalidates our service guarantee and any redo services or discounts are at the sole discretion of Imprezive Fine Auto Detailing & Tint
Any claims must be filed within 48 hours of the completion of the service by phone or email toddtntauto@gmail.com. Pictures of the area must be emailed to toddtntauto@gmail.com within 24 hours of the claim being made.

Our Service Terms & Conditions

We may conduct customer satisfaction surveys.
We may request a positive review to be posted on Google Business and our booking page.
We may use pictures of owners vehicles for advertising and marketing purposes. License plates numbers will not be visible.
We must have permission to hold a debit or credit card to secure a regular booking and we will charge the card after each visit.
We reserve the right to charge a debit or credit card the full amount should the vehicles(s) not be available for cleaning and the booking has not been cancelled in advance (see cancellation policy)

Privacy Policy

This privacy policy has been compiled to better serve those who are concerned with how their ‘Personally identifiable information’ (PII) is being used online. PII, as used in US privacy law and information security, is information that can be used on its own or with other information to identify, contact, or locate a single person, or to identify an individual in context. Please read our privacy policy carefully to get a clear understanding of how we collect, use, protect or otherwise handle your Personally Identifiable Information in accordance with our website.

What personal information do we collect from the people that visit our blog, website or app?

When ordering or registering on our site, as appropriate, you may be asked to enter your name, email address, mailing address, phone number or other details to help you with your experience.

When do we collect information?

We collect information from you when you fill out a form or enter information on our site.

How do we use your information?

We may use the information we collect from you when you register, make a purchase, sign up for our newsletter, respond to a survey or marketing communication, surf the website, or use certain other site features in the following ways:

To improve our website in order to better serve you.
To allow us to better service you in responding to your customer service requests.

How do we protect visitor information?

We do not use vulnerability scanning and/or scanning to PCI standards.

We use regular Malware Scanning.

We do not use an SSL certificate

We do not need an SSL because:

We do not process transactions on our website.

Do we use ‘cookies’?

We do not use cookies for tracking purposes

You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser (like Internet Explorer) settings. Each browser is a little different, so look at your browser’s Help menu to learn the correct way to modify your cookies.

If you disable cookies off, some features will be disabled that make your site experience more efficient and some of our services will not function properly.

However, you can still place orders .

Third Party Disclosure

We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information.

Third party links

Occasionally, at our discretion, we may include or offer third party products or services on our website. These third party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.

Google

Google’s advertising requirements can be summed up by Google’s Advertising Principles. They are put in place to provide a positive experience for users. https://support.google.com/adwordspolicy/answer/1316548?hl=en

We use Google AdSense Advertising on our website.

Google, as a third party vendor, uses cookies to serve ads on our site. Google’s use of the DART cookie enables it to serve ads to our users based on their visit to our site and other sites on the Internet. Users may opt out of the use of the DART cookie by visiting the Google ad and content network privacy policy.

We have implemented the following:

Demographics and Interests Reporting

We along with third-party vendors, such as Google use first-party cookies (such as the Google Analytics cookies) and third-party cookies (such as the DoubleClick cookie) or other third-party identifiers together to compile data regarding user interactions with ad impressions, and other ad service functions as they relate to our website.

Opting out:
Users can set preferences for how Google advertises to you using the Google Ad Settings page. Alternatively, you can opt out by visiting the Network Advertising initiative opt out page or permanently using the Google Analytics Opt Out Browser add on.

California Online Privacy Protection Act

CalOPPA is the first state law in the nation to require commercial websites and online services to post a privacy policy. The law’s reach stretches well beyond California to require a person or company in the United States (and conceivably the world) that operates websites collecting personally identifiable information from California consumers to post a conspicuous privacy policy on its website stating exactly the information being collected and those individuals with whom it is being shared, and to comply with this policy. – See more at: http://consumercal.org/california-online-privacy-protection-act-caloppa/#sthash.0FdRbT51.dpuf

According to CalOPPA we agree to the following:

Users can visit our site anonymously

Once this privacy policy is created, we will add a link to it on our home page, or as a minimum on the first significant page after entering our website.

Our Privacy Policy link includes the word ‘Privacy’, and can be easily be found on the page specified above.

Users will be notified of any privacy policy changes:

On our Privacy Policy Page

Users are able to change their personal information:

By emailing us

How does our site handle do not track signals?

We honor do not track signals and do not track, plant cookies, or use advertising when a Do Not Track (DNT) browser mechanism is in place.

Does our site allow third party behavioral tracking?

It’s also important to note that we do not allow third party behavioral tracking

COPPA (Children Online Privacy Protection Act)

When it comes to the collection of personal information from children under 13, the Children’s Online Privacy Protection Act (COPPA) puts parents in control. The Federal Trade Commission, the nation’s consumer protection agency, enforces the COPPA Rule, which spells out what operators of websites and online services must do to protect children’s privacy and safety online.

We do not specifically market to children under 13.

Fair Information Practices

The Fair Information Practices Principles form the backbone of privacy law in the United States and the concepts they include have played a significant role in the development of data protection laws around the globe. Understanding the Fair Information Practice Principles and how they should be implemented is critical to comply with the various privacy laws that protect personal information.

In order to be in line with Fair Information Practices we will take the following responsive action, should a data breach occur:

We will notify the users via email

Within 7 business days

We will notify the users via in site notification

Within 7 business days

We also agree to the individual redress principle, which requires that individuals have a right to pursue legally enforceable rights against data collectors and processors who fail to adhere to the law. This principle requires not only that individuals have enforceable rights against data users, but also that individuals have recourse to courts or a government agency to investigate and/or prosecute non-compliance by data processors.

CAN SPAM Act

The CAN-SPAM Act is a law that sets the rules for commercial email, establishes requirements for commercial messages, gives recipients the right to have emails stopped from being sent to them, and spells out tough penalties for violations.

Terms And Conditions

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